Shipping policy

Returns & Refunds

We want you to feel good about what you bring into your home. If something isn’t right, we’ll make it right.

Return window

You have 30 days from the delivery date to request a return.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or isn’t what you ordered, email us within 30 days with a photo of the item and your order number. We’ll send a replacement or issue a full refund — no return shipping needed on your end.

Change of mind

If you simply changed your mind, you can return unused items in their original packaging within 30 days. Return shipping is the customer’s responsibility. Once we receive the item, we’ll issue a refund to your original payment method.

Items we can’t accept

For health and hygiene reasons, we can’t accept returns on used personal care items or opened intimate products.

How to start a return

Email us at klematisbeauty@gmail.com with your order number and a brief note about the issue. We’ll respond within 2 business days with next steps.

Refund timing

Once approved, refunds are processed within 5-10 business days. Depending on your bank, it may take a few additional days to appear on your statement.

Questions?

Reach out anytime at klematisbeauty@gmail.com. We’re a small shop and we read every message.

Two things to fill in: your email address (twice). Do you have a business email set up yet, or are you planning to use the Gmail I saw on your account?